Processed over 6,300 new optional insurance applications – as part of a new program introduced by the government in 2017 – providing a valuable and cost-effective benefit to PSPP members travelling abroad in retirement.
Answered more than 54,000 calls – an increase of 10.6% over 2016 and 19.4% over 2015 – over 99% of them within 30 seconds.
2017 E-services Transactions
Recognized by CEM as #2 in Canada and #4 out of 70 plans globally, for delivering excellence in service and pension administration.
Launched a pension modernization initiative designed to deliver an enhanced service experience to current and future members.
87% of our members reported that they were satisfied or extremely satisfied with the service they receive from OPB.