We strive to provide excellent service to our members, whether we’re processing a simple transaction or providing them with Advisory Services to help them make a sound decision about their pension.
In 2016, we saw significant increase in demand for service from our members. Thanks to our people, we were able to meet the demand while maintaining our high standard for responsiveness and service, all without increasing our costs.
2016 also marked the second year of our ground-breaking Advisory Services program. To the best of our knowledge, OPB remains the only defined benefit pension plan anywhere to formally offer advisory services to members.
Our in-house Advisors met 1-on-1 with more than 3,000 clients to help them navigate complex pension decisions
Set up pensions for 3,027 members – almost twice the number we set up in 2015
Most-used e-services included updating beneficiaries (48%), marital status (30%) and address information (21%)
Launched the ability for members to initiate and manage their retirement from the PSPP online
16,992 members used our suite of online retirement planning tools in e-services