OPB 2016 Annual Report
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Client Services

We strive to provide excellent service to our members, whether we’re processing a simple transaction or providing them with Advisory Services to help them make a sound decision about their pension.

In 2016, we saw significant increase in demand for service from our members. Thanks to our people, we were able to meet the demand while maintaining our high standard for responsiveness and service, all without increasing our costs.

2016 also marked the second year of our ground-breaking Advisory Services program. To the best of our knowledge, OPB remains the only defined benefit pension plan anywhere to formally offer advisory services to members.

Our in-house Advisors met 1-on-1 with more than 3,000 clients to help them navigate complex pension decisions

49% of clients going through a buyback, retirement or termination used our Advisory Services

Set up pensions for 3,027 members – almost twice the number we set up in 2015

Most-used e-services included updating beneficiaries (48%), marital status (30%) and address information (21%)

Launched the ability for members to initiate and manage their retirement from the PSPP online

16,992 members used our suite of online retirement planning tools in e-services

Total Returns
Total Returns
Year Percentage per Annum
2006 11.6%
2007 2.1%
2008 -9.4%
2009 11.9%
2010 9.4%
2011 0.4%
2012 11.9%
2013 12.5%
2014 8.4%
2015 6.1%
2016 8.1%
Since Inception 8.5%
Net Assets Since Inception
Net Assets Since Inception
Year $ millions
1990 $7,845
1991 $9,026
1992 $10,250
1993 $11,733
Post-split 1994 $7,802
1995 $8,495
1996 $9,143
1997 $10,037
1998 $10,974
1999 $11,196
2000 $11,951
2001 $11,945
2002 $11,490
2003 $12,284
2004 $13,068
2005 $14,192
2006 $15,745
2007 $16,379
2008 $14,607
2009 $16,043
2010 $17,376
2011 $17,270
2012 $18,991
2013 $20,915
2014 $22,231
2015 $23,075
2016 $24,381
Growth of Plan Assets
Growth of Plan Assets
Year Growth of $1,000 since inception
1990 $1,046
1991 $1,278
1992 $1,427
1993 $1,711
1994 $1,668
1995 $2,034
1996 $2,348
1997 $2,715
1998 $3,051
1999 $3,067
2000 $3,374
2001 $3,486
2002 $3,516
2003 $3,827
2004 $4,164
2005 $4,564
2006 $5,093
2007 $5,199
2008 $4,713
2009 $5,272
2010 $5,766
2011 $5,791
2012 $6,478
2013 $7,285
2014 $7,897
2015 $8,381
2016 $9,058
Asset Mix
Asset Mix
Asset Percentage of Total
Fixed Income 25.4%
Equity 51.5%
Real Assets 23.1%
Membership Breakdown
Membership Breakdown
Active Members 41,939
Retired Members 37,985
Former Members 5,619
Number of Active Members
Number of Active Members
Year Number of Active Members
2002 30,400
2003 31,450
2004 32,400
2005 33,500
2006 34,600
2007 35,700
2008 38,000
2009 41,298
2010 42,379
2011 42,711
2012 41,863
2013 41,925
2014 42,102
2015 42,105
2016 41,939
E-services Logins
E-services Logins
Year E-services Logins
2012 27,781
2013 35,659
2014 38,340
2015 42,944
2016 59,250