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CLIENT SERVICE HIGHLIGHTS

At OPB, providing our clients with outstanding service goes to the very heart of what we do. That’s why we take a Think Forward approach and look for new opportunities to take service delivery to the next level. And that’s precisely what we did in 2014 with the launch of our new Advisory Services program.

Advisory Services is a unique, cutting-edge initiative that gives our clients personalized, one-on-one service at critical milestones (such as termination or retirement) and ensures that members and retired members understand how the pension decisions they make will impact their personal financial picture in retirement. To deliver this level of service, we’ve assembled a team of Client Services Advisors – all of them certified Registered Retirement Consultants® backed by an evolving suite of e-services.

Value-added service at a cost-effective price. It’s a compelling combination that has earned us a solid reputation as an international industry leader for service excellence.

Client Interactions

2013 2014
Online retirement applications 148 130
Online requests for buyback quotes 3,238 3,074
Online changes to beneficiary information 2,051 2,113
Online changes to address information 881 943
Members using online retirement planning tool 10,522 10,777
Presentations to members 218 130

Number of Active Members

Number of active members graph

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