Pension Highlights

Throughout 2020, OPB focused on meeting our clients’ needs and using outstanding service as a way to add value to their pensions.

Some examples reflecting the different ways that OPB served clients’ needs and added value to their pensions in 2020 Some examples reflecting the different ways that OPB served clients’ needs and added value to their pensions in 2020
OPB scored a client service satisfaction rate of 8.8 out of 10; counselled over 3,400 members on important pension and retirement decisions; introduced a secure document upload option for clients to submit documents safely; conducted virtual presentations with 3,145 members; delivered 6 COVID-related updates, including 2 cybersecurity advisories to members; and achieved top engagement scores, consistently in the upper 80 and lower 90 percentiles.